We collect two basic types of information: personal information and anonymous information. We define “personal information” as information that is unique to an individual. Personal information might include: names, ages, contact information, payment information, school affiliation and travel schedule and preferences. Anonymous information is information that is not unique to you, such as technical information about your computer or statistical information about groups of our users. We collect both personal information and anonymous information through the Website. We sometimes collect personal information and anonymous information by asking you to enter it into forms on our Website. We also collect anonymous information automatically as you use the Website—see the section below titled Cookies and Analytics
In addition, we may disclose anonymous information to third-parties for marketing and other business purposes. For example, we may provide information to advertisers and commercial partners about the size and demographic composition of our user base.
If you make a booking through Our Website for Travel Products, that booking is made with the Travel Provider (Vendor) named on the booking page and Our Website only acts as a user interface. Accordingly, Lucid Travel has no responsibility for the booking or the Travel Product because Lucid Travel has no involvement in creating the description of the Travel Product, in defining the price and any fees, and in providing the Travel Products that you book. If you have any issues or disputes around your booking and/or the Travel Product, you agree to address and resolve these with the Travel Provider and not with us.
We (together with our officers, directors, employees, representatives, shareholders, affiliates, and providers) to the extent permitted by law hereby expressly exclude any responsibility and liability for (a) any loss or damages to, or viruses that may infect, your computer equipment or other property as the result of your access to Our Website, your downloading of any content from Our Website or your use of Trips or (b) any injury, death, loss, claim, act of god, accident, delay, or any direct, special, exemplary, punitive, indirect, incidental or consequential damages of any kind (including without limitation lost profits or lost savings), whether based in contract, tort, strict liability or otherwise, that arise out of or is in any way connected with: (i) any use of Our Website, Trips or our content; (ii) any failure or delay (including without limitation the use of or inability to use any component of this Website for reservations or booking); or (iii) the performance or non performance by us or any Travel Provider, even if we have been advised of the possibility of damages to such parties or any other party. Some states or countries do not allow this limitation of liability, so the limitations above may not apply or apply only partially to you.
We may feature contests, sweepstakes or other promotions on our Website from time to time. These promotions may require you to provide personal information in order to join and we may use this information to administer the promotion. We may also may use the information you provide to market our products and services to you. We may also share this information with our partners who may use such information to communicate with you about the contests, sweepstakes or other promotions or their products and services.
With your permission, we may from time to time contact you with information on offers of goods and services, brochures, new products and forthcoming events. You can sign up for these communications when you submit a form on our website. In some instances, this option will be included by default when you click the submit button. If, however, you sign up to receive communications on your mobile phone by SMS text message, this option will not be included by default.   You may opt-out of receiving marketing communications at any time. You may opt out of receiving emails by emailing us at firstname.lastname@example.org or by following the opt-out the instructions in our marketing e-mails. Please allow us a reasonable time to process unsubscribe requests.
We use third party advertising companies to serve ads when you visit our Website. These companies may obtain anonymous information such the IP address of your computer or mobile device, the location of the page on which the ad appears, the time the page containing the ad was viewed, the type of browser used to view the page, and any information in cookies set by the third party. Our advertisers use this information to display ads for goods and services that may be of interest to you on this Website and on other websites. If you would like more information about this practice and to know your choices about not having this information used by these companies, please visit: [Third Party Advertiser Information Page].
For your convenience, we may provide links to other websites and web pages that we do not control. We cannot be responsible for the privacy practices of any websites or pages not under our control and we do not endorse any of these websites or pages, the services or products described or offered on such sites or pages, or any of the content contained on those sites or pages.
Some pages on the Website contain social features let you publicly post photos or messages. The information you post can be collected and used by people you do not know. We may also use information you post on these social areas of our Website for promotional purposes. We urge you to carefully consider what you post in social areas.
We provide a custom portal for travelers and trip organizers. Trip organizers can access your contact information and your account status. You can also access your personal profile. Trip sponsors and other travelers on your trip can view and post photos, blog entries. Information you post on our portal may be visible to other members of your trip. We urge you to carefully consider what you post.
We are committed to preserving online privacy for all of the visitors to our Website, including children. Our website is not designed for children and we do not knowingly collect information about children under the age of 13 without the consent of their parent or guardian.
Under California Law, California residents have the right to request certain information from businesses with whom they have an established business relationship. This information includes: (a) a list of the categories of personal information, such as name, e-mail and mailing address and the type of services provided to the customer, that a business has disclosed to third-parties (including affiliates of the business that are separate legal entities) during the immediately preceding calendar year for the third-parties’ direct marketing purposes; and (b) the names and addresses of all such third-parties. To request the above information, please e-mail us at: email@example.com Please reference “California disclosure information” in your message or letter. We will respond to requests for California disclosure information within 30 days following receipt at the e-mail or mailing address stated above. If we receive your request at a different e-mail or mailing address, we will respond within a reasonable period of time not to exceed 150 days. Please note that we are only required to respond to each customer once per calendar year.