Terms & Conditions
Effective as of May 9, 2019
THESE TERMS INCLUDE AN ARBITRATION CLAUSE AND A WAIVER OF YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION OR REPRESENTATIVE LAWSUIT.
We may modify these Terms, for any reason at any time, by posting a new version on Our Website; these changes do not affect rights and obligations that arose prior to such changes. Your continued use of Our Website following the posting of modified Terms will be subject to the Terms in effect at the time of your use. Please review these Terms periodically for changes. If you object to any provision of these Terms or any subsequent modifications to these Terms or become dissatisfied with Our Website in any way, your only recourse is to immediately terminate use of Our Website.
Our Website is a travel search engine. Lucid Travel does not provide, own or control any of the travel services and products that you can access through Our Website, such as flights, hotel or house accommodations, rental cars, packages, or travel insurance (the “Travel Products”). The Travel Products are owned, controlled or made available by third parties (the “Travel Providers”) either directly (e.g. hotel or airline) or as an agent (e.g. online travel agency). The Travel Providers are responsible for the Travel Products. The Travel Provider’s terms and privacy policies apply to your booking so you must agree to, and understand those terms. Further, the terms of the actual travel provider (airline, hotel, tour operator, etc.) apply to your travel, so you must also agree to and understand those terms. Your interaction with any Travel Provider accessed through Our Website is at your own risk and Lucid Travel does not have any responsibility should anything go wrong with your booking or during your travel.
The display on Our Website of a Travel Product or Travel Provider does not in any way imply, suggest, or constitute a recommendation by Lucid Travel of that Travel Product or Travel Provider, or any sponsorship or approval of Lucid Travel by such Travel Provider, or any affiliation between such Travel Provider and Lucid Travel.
Lucid Travel hosts content, including prices, made available by or obtained from Travel Providers. Lucid Travel is in no way responsible for the accuracy, timeliness or completeness of such content. Since Lucid Travel has no control over the Travel Products and does not verify the content uploaded by the Travel Providers, it is not possible for us to guarantee the prices displayed on Our Website. Prices change constantly and additional charges (e.g. payment fees, services charges, checked-in luggage fees, local taxes and fees) may apply, so you should always check whether the price asked for a booking is the one you expected. Some Travel Products may also be sold in another currency than the one preset or chosen by you for the display of the search results. Our currency conversion is for information purposes only and should not be relied upon as accurate and real time; actual rates may vary and your payment provider (e.g. your credit card company) may charge conversion fees and apply another date’s currency rate.
If you make a booking through Our Website for Travel Products, that booking is made with the Travel Provider and Our Website only acts as a user interface. Accordingly Lucid Travel has not responsibility for the booking or the Travel Product because Lucid Travel has no involvement in creating the description of the Travel Product, in defining the price and any fees, and in providing the Travel Products that you book. If you have any issues or disputes around your booking and/or the Travel Product, you agree to address and resolve these with the Travel Provider and not with us.
We, along with our corporate affiliates, the Travel Providers and other licensors own all of the text, images, software, trademarks, service marks or other material contained on Our Website. You will not copy or transmit any of the material except for your personal, non-commercial use. All copyright, trademark and other proprietary rights notices presented on Our Website must appear on all copies you print. Other non-Lucid Travel product, service, or company designations on Our Website belong to those respective third parties and may be mentioned in Our Website for identification purposes only. You should contact the appropriate third party for more complete information regarding such designations and their registration status. Your use of and access to Our Website does not grant you any license or right to use any of the marks included on Our Website.
You may only use and register to become a user of Our Website or register a Team(s), if you are of sufficient legal age and can enter into binding contracts. If you become a registered user or make a booking resulting in the creation of a Team account, you are responsible for maintaining the secrecy of your passwords, login and account information. You will be responsible for all use of Our Website by you, anyone using your password and login information (with or without your permission) and anyone whom you allow to access your travel itineraries. All information that you provide to us must be accurate and up-to-date. If any of your information changes, you must immediately update it. If you have reason to believe that your account is no longer secure (e.g., loss, theft or unauthorized disclosure or use of your information or computer or mobile device used to access Our Website), you must promptly change your Personal information that is affected.
If you decide to receive messages or other communications from Our Website directly to your mobile device, you are solely responsible for keeping us updated with your current phone number, respectively updating to the latest version of the mobile app, and for any charges incurred to receive such messages. We will not be liable for information sent to a device that is associated with your outdated mobile phone number or using an outdated mobile app. If you install any software or enable any service that stores information from Our Website on any mobile device or computer, it is your responsibility, prior to transfer or disposal of such device, to remove your information or otherwise disable access to such software or service, in order to prevent unauthorized access to your information or account.
You may only use Our Website to search for legitimate travel deals and you may not use Our Website to make any false, fraudulent or speculative reservation or any reservation in anticipation of demand. By using Our Website you agree to comply with laws that apply to the United States and your own country, including laws that apply to exporting technical data.
In addition, you agree not to do any of the following without prior express written permission of Lucid Travel:
(i) access the site with any manual or automated process for any purpose other than your personal use or for inclusion of Lucid Travel pages in a search index. Use of any automated system or software to extract data from Our Website (“screen scraping”), for commercial or non-commercial purposes, is prohibited;
(ii) violate the restrictions in any robot exclusion headers on Our Website or bypass or circumvent other measures employed to prevent or limit access to Our Website;
(iii) deep-link to any portion of Our Website for any purpose;
(iv) use any device, software or routine that interferes or attempts to interfere with the normal operation of Our Website or take any action that imposes an unreasonable load on our computer or network equipment;
(v) reproduce, duplicate, copy, sell, trade, resell or exploit Our Website;
(vi) use any feature of Our Website for any purpose that is unlawful, harmful, or otherwise objectionable or inappropriate as determined by us;
(vii) post or distribute any material on Our Website that violates the rights of any third party or applicable law;
(viii) use Our Website to collect or store personal data about others;
(ix) use Our Website for any commercial purpose unless we've given you written permission;
(x) transmit any ad or promo materials on Our Website; or
We may, at our sole discretion, at any time and without advance notice or liability, suspend, terminate or restrict your access to all or any component of Our Website.
If you use the Team information/pages/functions, you are solely responsible for the travel information and other content that you upload, transmit or share with us or others on or through Teams (collectively the "Team Information") and you represent and warrant that you are not transmitting or sharing Team Information you do not have permission to share. It is your job to create backup copies and replace any Team Information you provide to us at your expense.
Team effectively is defined as any organization, group, entity, club, name or affiliation that is used to represent 1 or more users.
When you provide us with Team Information, or make a booking through Lucid Travel you authorize us to make copies as we deem necessary in order to facilitate the storage and assimilation of the Team Information. You understand that we do not control, and we are not responsible to review Team’s Information. However, we reserve the right to review, edit, or delete any Teams information or your account at any time.
We respect the intellectual property rights of others and we prohibit users from uploading, posting or otherwise transmitting on Our Website or otherwise through Teams any materials that violate another person's intellectual property rights. If you believe that your trademark or copyright rights have been violated, please email [email protected] to file a claim.
Our Website, all content and services provided on Our Website and all itineraries you obtain through Teams are provided on an "as is" and "as available" basis. Our content is largely generated in an automated fashion; errors can and do happen. We usually have many search results, but we are not comprehensive and do not display all available providers and offers. Accordingly, we do not always display the lowest available price. Lucid Travel expressly disclaims to the fullest extent permissible all warranties of any kind, whether express or implied, including, but not limited to, any implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and security and accuracy, as well as all warranties arising by usage of trade, course of dealing, or course of performance
We (together with our officers, directors, employees, representatives, shareholders, affiliates, and providers) to the extent permitted by law hereby expressly exclude any responsibility and liability for (a) any loss or damages to, or viruses that may infect, your computer equipment or other property as the result of your access to Our Website, your downloading of any content from Our Website or your use of Teams or (b) any injury, death, loss, claim, act of god, accident, delay, or any direct, special, exemplary, punitive, indirect, incidental or consequential damages of any kind (including without limitation lost profits or lost savings), whether based in contract, tort, strict liability or otherwise, that arise out of or is in any way connected with: (i) any use of Our Website, Teams or our content; (ii) any failure or delay (including without limitation the use of or inability to use any component of this Website for reservations or booking); or (iii) the performance or non performance by us or any Travel Provider, even if we have been advised of the possibility of damages to such parties or any other party. Some states or countries do not allow this limitation of liability, so the limitations above may not apply or apply only partially to you.
Subject to these Terms, you will defend, indemnify and hold us and each of our officers, directors, employees and agents, harmless from and against any claim, cause of action, liability, expense, loss or demand, including without limitation reasonable legal and accounting fees, arising out of, or in any way connected with your breach of these Terms or the agreements made part of these Terms by reference, your breach of any applicable law, and your use of or access to Our Website, Teams or the Intellectual Property.
If You intend to seek arbitration You must first send to the Company, by certified mail, a written Notice of Dispute ("Notice"). The Notice to Company must be sent to [email protected]. The Notice shall describe the nature and basis of the claim or disputes and the specific relief sought. If you and we cannot reach an agreement to resolve the claim within thirty (30) days after the Notice is received, you or we may commence arbitration. All arbitrations required by these Terms will be conducted under the Commercial Arbitration rules of the American Arbitration Association. The arbitrator’s award is binding and may be entered in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration brought under, or with respect to, Claims is to be joined to an arbitration involving any other party subject to these Terms whether through class arbitration proceedings or otherwise. Unless Company and You agree otherwise, the arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of a representative, private attorney general or class proceeding.
For arbitration claims you assert against Company in accordance with this section (but not for any arbitration claim against you) Company will pay all of your administrative, hearing, and arbitrator’s fees and costs for the arbitration (but not the fees, expenses, and costs of your lawyers, experts, or witnesses) in excess of any filing fee you would have been required to pay to file the claim as a lawsuit in a state or federal court (whichever is greater) in the judicial district in which you reside. Unless unlawful, Company will pay its, and you will pay your, lawyers’, experts’, and witness fees, expenses, and costs with respect to all claims. The arbitrator may award money or equitable relief in favor of only the individual party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual claim. Similarly, an arbitration award and any judgment confirming it apply only to that specific case; it cannot be used in any other case except to enforce the award itself. To reduce the time and expense of the arbitration, the arbitrator will not provide a statement of reasons for his or her award unless requested to do so by all parties.
TO THE EXTENT PERMITTED BY LAW, YOU WILL NOT AGREE TO ACT AS A REPRESENTATIVE OR A PRIVATE ATTORNEY GENERAL, OR IN ANY OTHER REPRESENTATIVE CAPACITY, OR PARTICIPATE AS A MEMBER OF A CLASS OF CLAIMANTS IN ANY LAWSUIT AGAINST COMPANY IN ANY COURT, OR IN ARBITRATION, WITH RESPECT TO ANY CLAIMS. THIS SECTION (CONFIDENTIAL ARBITRATION) WILL SURVIVE THE TERMINATION OF THE RELATIONSHIP BETWEEN YOU AND COMPANY. ANY AND ALL DISPUTES COMPANY OR YOU HAS RELATING IN ANY WAY TO THE SERVICES OR YOUR RELATIONSHIP WITH THE COMPANY
The circumvention of an air carrier's rules, including practices such as back-to-back ticketing (purchasing two or more tickets with overlapping travel dates in order to circumvent minimum stay requirements) and hidden-city ticketing (purchasing tickets including segments which the purchaser does not intend to use in order to circumvent an air carrier's pricing structure), is prohibited by many air carriers. The use of prohibited ticketing practices may result in the air carrier taking actions including the cancellation of the ticket, denied boarding, revocation of frequent flyer miles and other benefits, additional charges to the purchaser's credit card, additional charges collected at the airport, or future invoicing.
In the case of a Hacker Fare, Our Website displays search results for a combination of Travel Products, e.g. separate flight and hotel results, or two one way flights instead of a round trip. If you use these search results, you will make two different bookings with different rules and policies (for example, for baggage fees, change fees, and refunds). Any changes made to one of your bookings will not affect the other booking (for example, if your initial flight is cancelled by either you or the airline, the other airline with which you booked your return flight is not obligated to issue a refund or change your itinerary). If you are traveling internationally, you may need to provide proof that you have a return flight at check in and at immigration.
We may change the site and these Terms at any time, in our sole discretion and without notice to You. You are responsible for remaining knowledgeable about these Terms. Your continued use of the site constitutes your acceptance of any changes to these Terms and any changes will supersede all previous versions of the Terms. Unless otherwise specified herein, all changes to these Terms apply to all users, including those enrolled before the date the changes take effect. Further, we may terminate this agreement with you under these Terms at any time by notifying you in writing (including by email) and/or, if you are a registered user, by cancelling your account and your access to your account.
Nothing contained in these Terms will be deemed to constitute either party as the agent or representative of the other party, or both parties as joint venturers or partners for any purpose. You may not assign, delegate or transfer your rights or obligations under these Terms. We may assign our rights and duties under these Terms without such assignment being considered a change to the Terms and without notice to you, provided your rights under these Terms are not prejudiced.
If we fail to act with respect to your breach or anyone else's breach on any occasion, we are not waiving our right to act with respect to future or similar breaches. If a court finds any of these Terms to be unenforceable or invalid, that Term will be enforced to the fullest extent permitted by applicable law and the other Terms will remain valid and enforceable. These Terms, together with those agreements made a part of these Terms by reference, make up the entire agreement between us relating to your use of Our Website, including Teams, and replace any prior understandings or agreements (whether oral or written) regarding your use of Our Website.
To the extent permitted by law, the laws of the State of North Carolina (USA), without regard to its conflict of laws rules, will govern these Terms, as well as your and our observance of them. If you take any legal action relating to your use of Our Website, including Teams, or these Terms, or our services, you agree to file such action only in the state and federal courts located in Raleigh, North Carolina (USA); if you are a consumer, the law may allow you to bring proceedings also in the courts for the place where you are domiciled. In any such action or any action we may initiate, the prevailing party will be entitled to recover all legal expenses incurred in connection with the action, including but not limited to costs, both taxable and non-taxable, and reasonable attorney fees. To the extent permitted by law, you agree that any disputes, claims and causes of action arising out of or connected with Our Website and/or these Terms, will be resolved individually, without resort to any form of class action.
We encourage you to share your comments and questions with us by emailing [email protected], but we may not be able to respond to all of them. Please note that we assume no responsibility for reviewing unsolicited ideas for our business (like product or advertising ideas) and will not incur any liability as a result of any similarities between those ideas and materials that may appear in future Lucid Travel products or services. Also, please remember that you are responsible for whatever material you submit, including its reliability, originality, and copyright. Please do not reveal trade secrets or other confidential information in your messages. Any and all rights to materials submitted to us become the exclusive property of Lucid Travel. Further, by submitting Feedback you are granting us an irrevocable, perpetual, non-exclusive, transferable, fully paid, worldwide license (with the right to freely sublicense) to use, copy, modify, publicly perform, publicly display, reformat, translate, syndicate, republish, excerpt (in whole or in part) and distribute Feedback we receive from you for any purpose, including business, commercial, marketing, advertising, or otherwise.
16. Receiving Communications from Lucid Travel
By creating a Lucid Travel account you agree to receive notifications via email that are account and campaign related. You also agree to receive commercial emails with products and promotional offers that will help support the campaign to which you’re connected. You can opt-out of receiving Lucid Travel commercial emails by following the unsubscribe link included in those messages.
17. Cash Back, Fundraiser Obligations and Fundraising Campaigns
Fundraising Campaigns are subject to approval by Lucid Travel and/or Merchant at the sole discretion of Lucid Travel. Fundraising Campaigns will be considered and approved on a case-by-case basis to ensure that the proposed fundraising initiative is consistent with the Purpose and, in some cases, meets the approval of the participating Merchant. Lucid Travel and Merchant reserves the right to contact any third party listed as a recipient of the raised funds to request information that will enable Lucid Travel and the participating Merchant to approve and to verify the validity of the Fundraising Campaign.
If you are a Fundraiser, your use of the Services is subject to the following additional terms and conditions.
You must be a registered User to create a Fundraising Campaign. You must use your personal account to create a Fundraising Campaign and not use an account of another User. You must use a valid email address and keep it up to date in your User settings.
If your Fundraising Campaign supports a third party, you must provide accurate, complete and updated information on that third party.
You must provide full, complete payment information to direct Lucid Travel or its designates to send final payment. This may be in the form of name and address, email address, PayPal account, Venmo account, and/or other payment account information. If you are providing PayPal or other payment information for a third party, you must obtain their consent to do so. You may use your personal PayPal or address to collect funds on behalf of a third party, but Lucid Travel reserves the right to contact the third party directly to verify receipt of the payment within one month of issuance.
You may not use the Service to raise funds for registered political parties or groups that Lucid Travel considers to be professional lobbyists.
18. Payment to Fundraisers and Fundraising Campaigns
Revenue earned through the use of the Service to support a Fundraising Campaign is money raised and represents the estimated amount that will be received by the Fundraising Campaign (“Current Cash Back” also referred to as “Money Raised”). The Current Cash Back is subject to change at anytime for any reason. This is because money that the Travel Providers pays to Lucid Travel (commission on sales) can vary and some do not not pay commission at all for specific sales. If there is ever a dispute about you Current Cash Back, Lucid Travel will provide full transpareny to the issue at hand. This includes showing exactly how much money Lucid Travel recieved in total for any purchases/bookings made through your Team Page and any rationale as to why the decision was made.
Cash Back, Money Earned and/or Money Raised will expire 1 year from reservation checkout date if not collected/redeemed.
The beneficiary must contact [email protected] to request payment for their current money raised.
Money Raised will be paid via e-check (through a service called checkbook.io), paper check, PayPal account or Venmo account on behalf of a Fundraising Campaign and sent to the beneficiary selected by Fundraiser at the time they wish to extract, collect, or redeem the money raised.
Money Raised will be paid in USA dollars (USD) only.
Redemption made via paper checks and/or e-checks carrys a $1.00 USD fee. The $1.00 USD will be subtracted/deducted from your cash back balance during redemption/collection.
Current Money Raised must be greater than $50 to be paid to the beneficiary. However Lucid Travel may wish to provide cash back to beneficiary with value less than $50 on a case by case basis at Lucid Travel's sole discretion.
Money Raised will be paid in accordance with payment information provided by the Fundraiser at the time the payment is requested. Lucid Travel LLC will attempt to make the payment to the Fundraiser as quickly as possible but is not required to do so by a set time. Typical turn around time is 10 business days.
From time to time the amount displayed in the Current Money Raised may be inaccurate as a result of error. Lucid Travel reserves the right to correct any such error and will not be obligated to pay out any erroneously reported money raised.
In the event your beneficiary has been denied, you will be responsible for contacting Lucid Travel at [email protected] to inquire about the denial. Beneficiary denial is outside of the control of Lucid Travel LLC and should be handled with the responsible party.
In the case of any future revenue as defined as all User generated revenue through the use of the Service which can be linked directly to a specific Fundraising Campaign as selected by the Users, Lucid Travel shall have the right, in its sole discretion, to determine the revenue sharing model.
19. Buyers & Money Raised
Teams raise money by purchasing travel services, products and other services through their Team Page. All purchases are tracked using unique identifiers put in place with Travel Providers and other affiliate partners. Purchases made from your Team Page can be made by Lucid Travel account holders and/or non-account holders.
Travel Services, products and/or other services that you purchase through our Site as a Lucid Travel account holder or as a non-account holder, are subject to a “Give Back” rate of up to 5% of the purchase price prior to tax and fees. The “Give Back” rate is dependent on the commission that is received by Lucid Travel from Travel Providers and/or affiliate partners.
Some products/services provided by Travel Providers and/or affiliate partners do not pay any commission at all to Lucid Travel LLC. In this case, Lucid Travel is not required to provide any money to the Fundraising Campaign. This is not typical but can happen.
The “Team Admin” (Individual user that manages the Team Profile) can review all purchases made at any time by reviewing the “Your Bookings” (also referred to as "Booking History") tab on the Team page. This tab is only available to the “Team Admin”. If you would like to view booking history, contact [email protected] and we will review your claim and reach out to the Team Admin for permission.
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